Info

CUSTOMER SERVICE

We enjoy hearing from riders, so feel free to email or call us direct for any information.

Email: sales@formaracing.com.au

Phone: 03-8401-5333 (EST) 9am-5pm

SHIPPING

  • We ship your boots worldwide and very quickly from our warehouses in Australia, the USA and Italy.
  • Toll Priority handles our national delivery, and for International shipments we use Australia Post Express, or FedEx.
  • The boots are shipped immediately and we notify you of the tracking information and delivery ETA.
  • You have a choice of our free shipping service, or the faster premium service with double box packaging.

SPONSORSHIP

If you are racing and need support, you are welcome to contact us. We love racing and enjoy being able to make racing more affordable for racers. Free product is not always available, but we have great price support programs to help ease the financial burden. Sponsorship is also about generating business, so please tell us how you can help promote Forma.

Forward all Aussie sponsorship inquires to support@formabootsusa.com

BOOT CARE

You can care for your boots by cleaning them with a soft brush and mild soapy water. Please refrain from using a pressure washer as this will damage the boot’s stitching and materials. 

Heavy waterproofing products or waxes can block the stitching lines which allow the boots to breath and dry naturally. Any lightweight water-based leather conditioning product is ok to apply from time to time. We don't recommend oil based leather products as they soften the leather too much and can cause bonded soles to separate from the leather.

Sharp toe nails will cut through the waterproof liner, especially when shifting gears. It’s best to replace any threadbare socks and keep your toe nails short and filed before riding.

Intense heat from open fires or heaters will damage your boots. Riders who attempt to rapidly dry their boots run the risk of releasing the boot's assembly glue or the adhesive tape that seals the WP liner. Always dry your boots a good distance away from an open fire or heater, especially if drying for an extended period of time. 

Do not store your boots long term in gear bags or high humidity environments. Boots that are not allowed to dry fully will start to rot stitching and materials in storage. 

12 Months WARRANTY 

You are welcome to contact us if you suspect that your Forma boots may be faulty. If the age of your boots falls within certain guidelines, they will be inspected, and if deemed to be faulty by manufacturing or material defect, Forma will very quickly organise a repair or replacement.

  • Note, we can only process claims for Forma boots purchased in Australia. 
  • Proof of purchase must to be supplied, there are no exceptions. 
  • It is the customers responsibility to return the boots to the address below.

Our standard warranty period is 12 months from date of purchase, and covers faulty workmanship and defects. 

Warranty is restricted to 3 months where the boots are used for commercial purposes (eg; motorcycle couriers). And 3 months warranty for boots used in high humidity areas. A high humidity environment can degrade the best glues and plastics, and this type of failure is not considered a manufacturing or design issue. 

Boots used for racing  or used in a racing environment do not qualify for warranty. Sole wear or delamination, or velcro and simple stitching issues are considered to be wear and tear and not covered under the warranty. Most soles can be replaced or re-bonded, and most stitching and velcro can be repaired.

SAFETY

Motorcycling is dangerous, and our boots cannot protect you from every injury. 

Please consider the riding risks before purchasing Forma boots, and ride with care!

CONTACT US

Feel free to contact our friendly customer service team...   

Ph: 03-8401-5333

Email: sales@formaracing.com.au

 

Mail or Warranty returns can be shipped to...

Forma Boots Australia

Frontier Distribution PL

84 Scanlon Drive

Epping Victoria 3076

Australia