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CUSTOMER SERVICE

You may never need to contact us, but if you do, you will be surprised at our awesome customer service!

We enjoy hearing from riders, so feel free to email or call us direct for any information.

Email: sales@formaracing.com.au

Phone: 03-5792-3888 (EST) 9am-5pm

     

    SHIPPING

    We ship your boots worldwide and very quickly from our warehouses in Australia, the USA and Italy.

    Toll Priority handles our national delivery, and for International shipments we use Australia Post Express, or FedEx.

    The boots are shipped immediately and we notify you of the tracking information and delivery ETA.

    You have a choice of our free shipping service, or the faster premium service with double box packaging.

     

    SPONSORSHIP

    If you are racing and need support, you are welcome to contact us. We love racing and enjoy being able to make racing more affordable for racers. Free product is not always available, but we have great price support programs to help ease the financial burden. Sponsorship is also about generating business, so please tell us how you can help promote Forma.

    Forward all Aussie sponsorship inquires to  support@formabootsusa.com

     

    BOOT CARE

    You can care for your boots by cleaning them with a soft brush and mild soapy water. Please refrain from using a pressure washer as this will damage the boot’s stitching and materials. 

    Heavy waterproofing products or waxes can block the stitching lines which allow the boots to breath and dry naturally. Any lightweight water-based leather conditioning product is ok to apply from time to time. We don't recommend oil based products as they soften the leather too much and can cause bonded soles to separate from the leather.

    Sharp toe nails will cut through a waterproof liner, especially when shifting through gears. It’s best to replace any threadbare socks and keep your toe nails short and filed before riding.

    Intense heat from open fires or radiators will damage your boots. Riders who attempt to rapidly dry their boots run the risk of releasing the assembly glue and the adhesive tape that seals the WP liner. Always dry your boots a good distance away from an open fire on radiator, especially if drying for an extended period of time.

     

    LIFETIME WARRANTY (purchases after January 1st 2017)

    You are welcome to contact us if you suspect that your Forma boots may be faulty. If the age of your boots falls within certain guidelines, they will be inspected, and if deemed to be faulty by manufacturing or material defect, Forma will very quickly organise a repair or replacement.

    • Note, we can only process claims for Forma boots purchased in Australia. 
    • Proof of purchase must to be supplied, there are no exceptions. 
    • It is the customers responsibility to return the boots to the address below.

    Our Lifetime warranty is a pro-rata or proportional warranty. Any faulty Forma boots over 12 months of age are considered to be over half their working life and will receive a 50% discount off a replacement pair. Any faulty Forma Urban shoes over 6 months are considered to be over half their working life and will receive a 50% discount on a replacement pair.

    Example: a 10 year old pair of Adventure boots that start leaking with normal wear and tear, the customer will receive a brand new replacement pair for half price.

    Warranty is restricted to 3 months where the boots are used for commercial purposes. (eg; motorcycle couriers)

    Boots used for racing  or used in a racing environment do not qualify for warranty. Sole wear or de-lamination, or velcro and simple stitching issues are considered to be wear and tear and not covered under the lifetime warranty. Most soles can be replaced or re-bonded.


    SAFETY

    Motorcycling is dangerous, and our boots cannot protect you from every injury. 

    Please consider the riding risks before purchasing Forma boots, and ride with care!

     

    CONTACT US

    Feel free to contact our friendly customer service team...   

    Ph: 03-57923888

    Email: sales@formaracing.com.au

     

    Mail or Warranty returns can be shipped to...

    Forma Boots Australia

    Frontier Distribution PL

    3/45 Wallis Street

    Seymour Victoria 3660

    Australia